gbg33's Privacy Policy

1 Types of Information Collected

We collect various types of information when you create an account and use services on the gbg33 platform. This information can be divided into two main categories:

1.1 Information Provided Directly by You

• Full name, date of birth, and gender
• Valid email address and mobile number
• National ID card or passport number (when identity verification is required)
• Payment method details — such as the mobile number for bKash, Nagad, Rocket, or Upay
• Username and password

1.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Time spent on the website and list of pages visited
• Cookie and session data (see Section 8 for details)
• Transaction history and betting activity

2 Purpose of Collecting Information

We collect your information only for specific and legitimate purposes. gbg33 never collects unnecessary or excessive information. The main purposes for collecting information are as follows:

1. To manage account registration, verification, and administration
2. To process financial transactions and confirm deposits and withdrawals
3. To prevent fraud, money laundering, and misuse
4. To fulfill legal and regulatory obligations
5. To provide customer service and resolve issues
6. To analyze and improve platform performance
7. To implement responsible gaming policies
8. To send promotional messages where applicable (only with your consent)

3 Data Storage & Security

gbg33 adopts the highest industry-standard technical measures to protect your information. Our security infrastructure ensures the following:

• SSL Encryption: All data transfers are handled through encrypted channels.
• Secure Servers: Your information is stored on secured servers and unauthorized access is prevented.
• Password Hashing: Your password is never stored directly — only its hashed form is kept.
• Two-Factor Verification: Suspicious login attempts are automatically detected.
• Regular Audits: Our systems undergo regular security testing.

The data retention period depends on the type of information and applicable legal requirements. Even after an account is closed, some information may be retained for a specified period due to legal obligations.

4 Sharing Information with Third Parties

gbg33 does not sell your personal information or transfer it to unauthorized third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors:

Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant mobile financial service providers. This information is used solely for the purpose of verifying and completing transactions.

4.2 Legal Obligations:

gbg33 may be required to provide information to authorities under a court order, a legal demand from an investigative agency, or applicable law.

4.3 Technology Partners:

Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) receive only the minimum information necessary to operate the games. The privacy policies of these partners apply.

4.4 Business Transfers:

In the event of a business merger or acquisition, user information may be transferred, but the protections of this policy will continue to apply.

5 User Rights

Every user registered on the gbg33 platform retains the following rights regarding their own information:

• Right to Access: You have the right to know what information we are storing about you.
• Right to Correction: If there is any error in your information, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your account and related information be deleted (within the limits of legal obligations).
• Right to Object to Processing: You can request to opt out of marketing communications.
• Right to Data Portability: You have the right to receive a structured copy of your information.
• Right to Withdraw Consent: You can withdraw previously given consent at any time.

To exercise any of the rights above, please contact our support team. We will always try to respond within a reasonable time.

6 Protection of Minors

gbg33 is a 21+ platform. This service is available only to those aged 21 or above. We do not knowingly collect any information from minors.

Age is verified at the time of registration, and if any user provides false information about their age, their account will be suspended immediately and the related information will be deleted. If we become aware that a minor is using our platform, we will take prompt action.

If a parent or guardian believes their child is using our platform, please notify our support team immediately.

7 Marketing Communications

With your consent, gbg33 may send promotional information via email or SMS. These communications may include:

• Information about bonuses and promotions
• Updates on new games and features
• Important account-related notifications

You can opt out of these communications at any time — either directly from your account settings or by making a request to our support team. Even after unsubscribing, important account messages (transaction confirmations, security alerts) may still be sent.

8 Cookies & Tracking Technologies

The gbg33 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Performance Cookies: Used to analyze website performance.
• Preference Cookies: Remember your language and preferred settings.

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

9 International Data Transfers

gbg33's servers and technology infrastructure may be located in various countries. Your information may be processed or stored outside of Bangladesh. In such cases we ensure that:

• Appropriate contractual arrangements are in place for data protection.
• Adequate data protection standards are maintained in the third-party country.
• Technical measures are taken to prevent any unauthorized access.

10 Response to Data Breaches

Should there be any disruption to the security of your information for any reason, gbg33 will respond promptly and responsibly. Our response will include:

1. Identifying the source of the breach and stopping the attack.
2. Notifying affected users in a timely manner.
3. Informing the relevant authorities as required by legal obligations.
4. Taking measures to prevent recurrence of the same incident in the future.

If you believe your account or information has been compromised in any way, please notify our support team immediately.

11 Changes to This Policy

gbg33 reserves the right to update this privacy policy when necessary. If any significant changes are made, we will notify you in the following ways:

• Posting a notice in a prominently visible location on the website
• Sending details of the changes to your registered email
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. If you do not agree with the changes, the option to close your account will always be available to you.

12 Identity Verification & KYC Process

gbg33 follows a KYC (Know Your Customer) process to maintain a safe gaming environment and prevent financial irregularities. Documents collected during this process may include:

• A copy of the national ID card or passport
• Proof of current address
• Documents verifying ownership of the payment method

KYC documents are stored with strict security and only authorized staff can access them when necessary. After the verification process is complete, unnecessary documents are securely disposed of.